Answers to your most frequently asked questions.

Ambassador Frequently Asked Questions

Q: How is a credit union different than a bank?
A: A credit union is a cooperative organization owned entirely by its members and operated for the benefit of all who belong. Credit unions provide a full spectrum of financial services - just like other financial institutions. The difference is that credit unions are not-for-profit financial organizations whose earnings are passed onto members in the form of lower loan rates, fewer fees and added or improved services. Back To Top

Q: Does the credit union provide the same services as banks?
A: Yes - and more. We offer a full spectrum of options including lifetime membership, family membership, direct deposit, savings and investment accounts, checking choices, loans for every need, credit cards and mortgage options. Plus, we offer convenient locations, lots of ways to do business with us and friendly, reliable financial service. Back To Top

Q: How will my company benefit?
A: Offering credit union membership enhances the benefits you offer to employees - at no cost to you or to your employees. NASA Federal Credit Union membership offers you and your employees a safe and convenient way to save, a more economical way to borrow and members-first financial service. Back To Top

Q: How much does it cost to join?
A: Nothing! It's free. Simply open your account with a $5 savings account. This represents your share of credit union ownership. As long as your $5 stays on deposit, you're eligible to benefit from any credit union service. But it's always yours to keep. Back To Top

Q: Can employees of my company join?
A: Yes. If your company has elected the NASA Federal Credit Union benefit for your company, all the employees of your company are eligible to become credit union members. We invite you to share the credit union advantage with all the people you work with. Back To Top

Q: How do I join?
NASA Federal Credit Union offers membership opportunities to the employees of NASA as well as employees of our many approved select employee groups. In addition, membership is available to immediate family and household members of eligible persons. Visit our join today page for more information. Back To Top

Q: Do I have to join?
A: To take advantage of any credit union service requires NASA Federal Credit Union membership. It's easy to join and there's no cost either. Simply open your account with a $5 savings account. This represents your share of credit union ownership. As long as your $5 stays on deposit, you're eligible to benefit from any credit union service. Back To Top

Q: Can my family join?
A: Yes! When you become part of the NASA Federal Credit Union family, we invite you to share the credit union benefit with all the members of your family: Spouse, children, stepchildren, siblings, household members, parents and grandparents too. Back To Top

Q: Where are your branches?
A: Branch offices and service centers are conveniently located throughout the Washington, D.C. metro area. Plus, you can take care of many of your daily needs at more than 1,000 CU Service Center locations throughout the United States. Back To Top

Q: How can I do business with you if there's not a branch nearby?
A: We make it easy to do business with us - wherever you live or work. If you can't visit a branch, you can do business with us online, by phone, by worldwide ATM, through direct deposit and automatic pay services - even by mail. Other options may be available too. Back To Top

Q: How long do I have to be a member to apply for a loan?
A: As soon as you join, you're eligible to take advantage of any credit union service. Applying for a loan is easy too. Apply online at www.nasafcu.com or by phone at 301-249-1800 or 1-888-NASA-FCU (1-888-627-2328) for 24-hour service and an answer in 1 hour. Back To Top

Q: If I leave the company, will I still be a credit union member?
A: Yes! The credit union advantage is a lifetime benefit. Once you're a credit union member, you're always a member - even if you change jobs or move away. Back To Top

Employees Frequently Asked Questions

Q: What is a credit union?
A: A credit union is a cooperative organization owned entirely by its members and operated for the benefit of all who belong. Credit unions provide a full spectrum of financial services - just like other financial institutions. The difference is that credit unions are not-for-profit organizations whose earnings are passed onto all members in the form of lower loan rates, high savings rates, fewer fees and added or improved services. Back To Top

Q: Why me?
A: Because your employer recognizes the importance of offering good employee benefits, you are eligible to join NASA Federal Credit Union, your employer's official credit union. Just $5 opens an account and gives you membership for a lifetime. Back To Top

Q: I already have my accounts somewhere else. Why open a credit union account?
A: We can add real value to your life. You can take care of all your financial needs right at the credit union - from savings, checking and investment plans to loan, credit card and mortgage options - and probably pay less for it too. The credit union offers 24-hour service online and by phone. Plus, you can take care of your daily financial needs at one of our convenient branch offices or at nearly 1,000 CU Service Centers throughout the United States. Back To Top

Q: What are the benefits of membership?
A: There are many, including:

• Free and discounted services with Membership Rewards.
• Free direct deposit of your paycheck.
• Free check card for purchase and cash convenience to your checking account.
• Free ATM transactions at all NASA Federal Credit Union and Credit Union Family Service center locations.
• Free point-of-sale transactions.
• Free teller service.
• Free CU Online home banking.
• Free Contact-24 telephone banking.
• Free overdraft protection.

Q: What services are available?
A: Here is just a sample:

• Savings Services: Savings, Money Market, Certificate & IRA accounts.
• Checking Services: Regular or Dividend Checking & NASA Federal Check Card.
• Loan Services: Auto Loans, Personal Loans, Motorcycle/RV/Boat Loans.
• Credit Card Services: Visa Classic, Visa Gold & Visa Platinum with CURewards.
• Home Loans: Fixed and Adjustable Rate Mortgages & Home Equity Options.
• Investment Services: Financial Planning, Estate Planning, Mutual Funds & Bonds.
• Convenience Services: Worldwide ATM Service, Free Online Banking & More!

Q: If I leave the company, do I have to leave the credit union too?
A: No! The credit union advantage is a lifetime benefit. Once you're a NASA Federal Credit Union member, you're always a member - even if you change jobs or move away. Back To Top