NASA Federal Preparations for the Coronavirus
NASA Federal leadership is actively monitoring the COVID-19 situation and following the guidance of the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities. Due to the escalating public health situation, we believe it is in the best interests of both our members and employees to limit person-to-person interactions at this time.
Effective March 23, 2020, all NASA Federal branches will temporarily suspend branch lobby access. Outside ATMs will be available at all branch locations and drive-thru teller or remote teller service will be available at the Collington, Columbia, Greenbelt, and Oak Hall locations. Should you need in-person assistance, please call us at 301-390-4537. This is a temporary phone number to assist with branch-related transactions only.
Rest assured, we have increased our Contact Center staffing and we’re here for you by telephone, email, eBranch, or Mobile App. If you need help, financial assistance or have been impacted directly, simply call us, send a secure message, or email firstname.lastname@example.org.
As a reminder, our eBranch Online Banking and Mobile App with Remote Deposit allow
you to conduct your everyday banking without having to visit a branch. To best prepare for increased public health concerns, please ensure you can access your accounts via these digital channels. As always, you continue to have full access to your money on deposit, which is insured up to $250,000 by NCUA.