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Investment Services: New Platform, Same Great Service

Our team is dedicated to helping people reach their goals and achieve their dreams through the development of sound, individualized investment plans. That's why we're excited to announce our new partnership with LPL Financial,* the largest independent broker-dealer in the nation. This provides us with more opportunities to serve you, our valued clients.

On May 17, 2025, we moved our platform to LPL Financial. Rest assured, our fundamental investment strategy and allocations remain the same for the most part. In some cases, LPL may have advanced investment options that can be discussed. No action is needed on your part at this time.

Your Investment Advisor remains the same and will continue to work together with no interruptions to the services you receive. If you have any questions about your account, please don't hesitate to contact your Investment Advisor at 1-888-627-2328 ext. 314. You may also view your accounts directly through our new LPL portal.

We've put together a series of frequently asked questions to guide you through this process.

FAQs

Who is LPL?

With more than 30 years of experience in the industry and the recognition as the largest independent broker/dealer*, LPL has the exceptional ability to serve our team of financial professionals and ensure that your needs are addressed.

LPL believes that financial advisors should have the freedom to offer the financial advice that’s right for their clients or members, without the pressure to sell proprietary products or services.

LPL also believes that we should spend more time advising you and helping you pursue your financial goals so the firm invests heavily to improve technology and provide extraordinary service. This means you’ll experience timely trades, 24/7 access to your accounts from any device, anywhere, and clear and easy-to-understand statements.

Does my relationship with you change after the conversion to LPL?

You will continue to receive the same financial guidance and communications to which you have been accustomed. As always, we’ll continue to assess your financial future based on any expected or unexpected changes in your circumstances or goals, as well as what’s happening in the markets and economy. Your best interests remain our top priority.

Two small things will change for you. One, your account statements will look different, and we can go over those together at a later date if you want so you understand what you’re looking at. Two, you’ll have access to LPL’s Account View technology, which provides you with secure, 24-hour online access to your investments via computer, tablet, or smartphone.

What will this change mean for me?

Nothing will change immediately as your accounts will not convert until after the acquisition closes in May 2025. We are working together closely with LPL to minimize disruption to you. In some cases, we may need you to take action to ensure that all your accounts move over accurately and compliantly. This may include signing one or more forms, or verifying important data tied to your account, like your investment objectives or time horizon.

What’s the benefit of this partnership to me?

As the nation’s largest independent broker-dealer, LPL offers innovative resources that enable our team to continue providing you with personalized service, such as: Independent research, so I can continue to provide you with personalized financial guidance. Advanced technology platforms and back-office support that frees up my time to give you even more personalized service.

Will LPL communicate with me directly?

You will begin to receive official communications regarding this change in March. These communications are required by regulators to inform you about the proposed conversion of your accounts to LPL. As part of this communication process, you’ll receive negative consent letters in the mail or through email to provide proper disclosures about the change based on regulatory standards. It’s important for you to know that your accounts will move to LPL unless you specifically opt out.

Is my money safe?

LPL has the same regulatory and protection requirements as we do.

LPL is a Financial Industry Regulatory Authority (FINRA) member firm, subject to federal securities laws and the rules of industry self-regulatory organizations.

LPL is a member of the Securities Investor Protection Corporation (SIPC) which provides account protection up to $500,000 per member, of which $250,000 may be claims for cash. An explanatory brochure is available at www.sipc.org.

LPL purchases $1 billion of excess SIPC insurance that provides additional protection for LPL accounts to cover aggregate net equity (of all member accounts), subject to conditions and limitations. The account protection applies when an SIPC member firm fails financially and is unable to meet obligations to securities members, but it does not protect against losses from the rise and fall in the market value of investments.

I'm not seeing all of my accounts. Where are they?

Rest assured, your accounts are safe and secure. The transmission of the account data from certain financial companies to LPL could take up to 6 weeks. In the meantime, you can view your account(s) by establishing a direct login to access. Below are the direct links for your convenience:


Mutual Fund Companies

Member Account Questions

Is There A Cyber Fraud Guarantee?

LPL will reimburse you for 100% of realized losses in your impacted LPL accounts, which were incurred directly as a result of unauthorized access to an LPL system.

What date will the change take place?

The move from CUSO Financial Services to LPL officially occurred on May 17, 2025.

Will I have to sign a new agreement with LPL?

For existing advisory accounts moving to LPL, the overall advisory fee to the member will be the same as the current advisory fee. The Brokerage Fee Schedule will be provided in a future mailing you will receive and will apply to all brokerage accounts.

Will my fees change once I move to LPL?

You will begin to receive official communications regarding this change in March. These communications are required by regulators to inform you about the proposed conversion of your accounts to LPL. As part of this communication process, you’ll receive negative consent letters in the mail or through email to provide proper disclosures about the change based on regulatory standards. It’s important for you to know that your accounts will move to LPL unless you specifically opt out.

Is there anything I need to do regarding my account?

It's best to confirm your contact information and update your statement delivery preference. You may wish to consider receiving your statements electronically, or you may prefer to continue receiving your statements on paper in the mail. You will be able to make this choice upon the conversion date.

How do I access my accounts?

You will access your account information through Account View and I’ll share more information with you closer to the conversion date.

If my accounts move, will there be tax implications?

There should be no tax implications with the movement of accounts. Your accounts will be transferred to comparable products at LPL. However, we would recommend you consult your tax professional for further information.

If my accounts move, will my investments change?

Your fundamental investment strategy and allocations will remain the same for the most part. In some cases, LPL may have advanced investment options that we can discuss after your accounts move.

When will my accounts transfer to LPL?

LPL received assets on May 17th, 2025. Please note, some account information may take up to 6 weeks to transfer over. You will be able to continue to conduct all of your business with your financial advisor per usual during this entire timeframe.

Will your move to LPL cost me anything?

No, there is no cost whatsoever to you.

What’s the impact to me? What should I expect?

This will not affect your relationship with your financial advisor in any way. You can count on your advisor to continue to provide the level of service you expect. Your fundamental investment strategy and allocations will remain the same for the most part. In some cases, LPL may have advanced investment options to review after your accounts move. Once LPL is the new broker/dealer, your advisor may reach out to ask you to sign a new agreement with LPL. The process is relatively easy and can be done via electronic signature, or by paper if desired.

*Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker/dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. NASA Federal Credit Union (NASA FCU) and NASA Federal Investment Services are not registered as a broker/dealer or investment advisor. Registered representatives of LPL offer products and services using NASA Federal Investment Services and may also be employees of NASA FCU. These products and services are being offered through LPL or its affiliates, which are separate entities from and not affiliates of NASA FCU or NASA Federal Investment Services. Securities and insurance offered through LPL or its affiliates are:


Not Insured by NCUA or Any Other Government Agency Not Credit Union Guaranteed Not Credit Union Deposits or Obligations May Lose Value
  1. Personal Banking
  2. Financial Planning
  3. Investment Services
  4. Investment Center Changes (LPL)
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