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PRIVACY POLICY

Keeping Your Information Safe and Secure

As a NASA Federal Credit Union member, your privacy and security always come first. For more than 60 years we have been dedicated to member safety and protection. Find out how we protect you and how you can protect yourself by recognizing, preventing, and reporting fraudulent activity. 

Privacy Policy - We are dedicated to protecting your personal information and maintaining your trust in us.

Online Privacy Policy - While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you bank online with NASA Federal Credit Union.

Opt-Out Resources - Reduce the amount of advertising you receive from companies outside NASA Federal Credit Union by contacting the following agencies:

 

Website Privacy

As a general policy, we do not automatically collect personal information from our website users. We do collect and store information on the domain used to access our website, the Internet address of the website from which a user links to the Credit Union's website and the date and time of the visit to our website. This information is used only to measure the number of visitors to our website and the route a user travels while within the Credit Union's website to better serve users in improved design and site navigation.

Online Banking

Personal identification, such as your account number and password, is collected when a valid Credit Union member with active Credit Union account(s) enters the secure online banking area of the Credit Union's website. This information enables the Credit Union to regulate access of this information to those who request such access and those entitled to perform transactions on these
account(s).

Cookies

Our website may use cookies (small pieces of information sent by our web server to a visitor's web browser that reminds our site about the user the next time he or she visits). We do not store confidential or sensitive information in cookies. We use cookies only to enhance a member's online banking session and ease navigation through our website.

For certain applications, such as online banking, cookies are required to help protect the privacy of a member's transactions by, for example, automatically terminating the online session if the member forgets to log out. Cookies cannot be used to capture a user's email address, obtain data from the user's hard drive or gain confidential or sensitive information about the user. Additionally, cookies cannot be read by a website other than the one that set the cookie. Some websites, however, use cookies to obtain information from the user's browser. The user has the option to set his or her browser to notify before accepting a cookie to control whether a cookie is accepted or rejected.

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online. 

Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for NASA FCU. To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative home page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. 

Online Forms

NASA Federal Credit Union provides several online forms (for example, loan application or check order) to better serve the needs of members. Personal information provided via any Credit Union online form is used only to process the member's request for service. These forms are transmitted via secured means. However, if the user is concerned about the security of transmitting this information via the Internet, the member is encouraged to contact the Credit Union directly at 301-249-1800 or 1-888-NASA-FCU (627-2328) to transmit the information another way.

Email Communication

We may use personal information you transmit to us to respond to inquiries for service or information, or improve the service the Credit Union provides. Since email communication may not be secure against interception by unauthorized individuals, users may want to seek alternatives to email when it is necessary to provide sensitive or personal information.

NASA Federal Credit Union will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via email.

Reducing Direct Marketing From Other Sources

Direct Marketing Association, Inc.
1120 Avenue of the Americas
New York, NY 10036
212-768-7277, ext. 1500

You can also remove your name from these lists by visiting the DMA consumer assistance site at dmachoice.org

National Consumer Credit Reporting Agencies

If you would like your name removed from lists for pre-approved offers of credit or insurance obtained from the major credit reporting agencies, go to optoutprescreen.com or call 1-888-5OPTOUT (567-8688).

The information you provide is confidential and will only be used to process your request.

National Do Not Call Registry

Help eliminate unwanted and uninvited calls from telemarketers to your home when you register your telephone numbers – at no cost – with the National Do Not Call Registry.

Register your residential and cell phone numbers online at donotcall.gov or by calling 1-888-382-1222. While this will stop most calls, you may still receive calls from businesses with which you have a business relationship.

WE'RE HERE TO HELP

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