Access Your Credit Union Accounts Nationwide
SHARED BRANCHES
Shared Branches allow members of participating credit unions across the country to conduct most of their financial transactions as if they were at their own credit union branch.
Whether you are at work, home, or your favorite travel destination, NASA Federal Credit Union services are always nearby. Click below to find a location near you or click through our Shared Branch Frequently Asked Questions.
Please note: in order to use the Shared Branches, an enhanced security process is in place to ensures a seamless banking experience:
- Contact us at 1-888-NASA-FCU (627-2328) and request shared branch access where you will be conducting business.
- Verify your identity through IDCheck and follow the prompts to verify your identity. You will need:
- State government-issued ID
- Your NASA Federal account number
- You will receive a unique code from IDCheck to share with the branch representative.
NASA Federal Shared Branch FAQs
What is a shared branch?
A shared branch is a credit union location that is part of a national network of linked or shared facilities. Members of participating credit unions may conduct business at any of the shared facilities as though they were at their home credit union. Shared branches and ATMs through Velera (formerly CO-OP) provide added convenience, allowing you to access your account at many more locations nationwide.
What can I do at a shared branch?
You can make deposits, withdrawals and loan payments. Additionally, most locations will also let you make transfers between cross-accounts. At some shared branch locations you can purchase Money Orders, Cashier's Checks, and Official Checks. See our Schedule of Fees for pricing.
Once inside the shared branch, where do I go to process my transaction?
Inside most credit unions, you will proceed to the teller window or stand. Some locations may have a specific “Shared Branch” area, window, or stand to serve you. If you're unsure, check with a Member Service Representative.
How do I access my account?
First, contact us at 1-888-NASA-FCU (627-2328) and request shared branch access where you will be conducting business. Next, you will need to have the following items to use the shared branch via IDCheck:
1. Your NASA Federal Account Number
2. A current, unexpired valid government-issued ID, such as a driver's license (military IDs are not accepted at this time)
Once you have those items, scan the QR code in the Shared Branch or visit the IDCheck website and follow the prompts to verify your identity. You will receive a unique code to share with the branch representative.
Do I need to know my account number?
Yes, NASA Federal members must present their account number(s) to the teller for each transaction.
Are there any cash withdrawal limits?
Each shared branch is different and may impose daily cash withdrawal limits. Please contact the shared branch you intend to visit prior to arriving for their policy.
Is there a hold on checks I deposit at a shared branch?
The funds you deposit at a shared branch are subject to the same hold policy as those deposited at a NASA Federal branch. Please refer to our Funds Availability Policy for additional details.
Can I use an ATM at a shared branch free-of-charge?
Yes, there is no charge for transactions at Velera (formerly CO-OP) ATMs.
How will my privacy be protected when I use a shared branch?
Yes, your privacy is always a primary concern and is protected when using a shared branch.
How do I place a stop payment on a check I receive at a shared branch location?
If you need to place a stop payment on a check (Money Order, Cashier’s Check or Official Check) that was issued at a shared branch, you must contact the location where you obtained the check. You may be required to complete an indemnity agreement.
Does my membership at NASA Federal Credit Union change if I use a shared branch for my transactions?
No, your membership and accounts remain at NASA Federal Credit Union. The shared branching service is offered to increase access and convenience for our members nationwide.
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Confidential information such as account numbers and social security numbers should not be sent by email for security reasons. Instead, please contact us directly at 1-888-NASA-FCU, send us a secure message through Online Banking or Mobile Banking, or visit your nearest branch.
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